Sound Heritage Service Standards
Level 1: In-House
Deposit: $120
Focus: Minor issues, tune-ups, and belt-drive turntables.
Included: Cleaning, visual inspection, and up to 2 hours of labor.
Level 2: Intermediate
Deposit: $180
Focus: Direct-drive units, cassette decks, and mechanically complex gear.
Included: Cleaning, visual inspection, and up to 2 hours of labor.
Level 3: Advanced
Deposit: $240
Focus: Power failure, channel distortion, and intermittent faults
Included: In-depth schematic research and specialized internal diagnostics.
Assessment & Approval Process
All repairs begin with a diagnostic bench time covered by your deposit. If repairs exceed the initial 2-hour window, we provide a price estimate for completion. We require client approval before proceeding with advanced repairs.
"No Problem Found" & Declined Repairs
If we cannot confirm a fault after 1 hour of bench time, you can choose 50% store credit or a 25% refund. Similar options are available if you decline repairs after receiving an assessment summary.
Beyond Economic Repair
We reserve the right to stop work if a unit is deemed unrepairable due to technical limitations or cost-prohibitive parts sourcing. In these cases, a clear explanation and written report will be provided.
Warranty
All completed repairs include a two-month warranty covering the same direct faults. This includes priority placement in our repair queue. Issues caused by misuse or unrelated faults are not covered.
Pickup & Logistics
Every unit leaves with an Equipment Service Report.
Crucial Note: Unrepaired units not picked up within 90 days of notification will be recycled by Sound Heritage.