Sound Heritage Service Standards

Our 2026 repair framework ensures your vintage gear receives expert attention with a clear, tiered assessment process. Every unit we service is backed by our heritage of quality and a detailed service report.

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Level 1: In-House

Deposit: $120
Focus: Minor issues, tune-ups, belt-drive turntables, and speaker re-foaming.
Included: Cleaning, visual inspection, and up to 2 hours of labor.

Level 2: Intermediate

Deposit: $180
Focus: Direct-drive units, cassette decks, and complex mechanical gear. Includes partially disassembled or previously repaired Turntables, CD/Cassette players, and Speakers.
Included: Advanced troubleshooting at specialized facilities with high-fidelity test gear, and up to 2 hours of labor.

Level 3: Advanced

Deposit: $240
Focus: Power failure, channel distortion, and intermittent faults. Required for all partially disassembled Amps/Receivers or those with prior unsuccessful repair attempts.
Included: In-depth schematic research and specialized internal diagnostics.

Assessment & Approval Process

All repairs begin with a diagnostic bench time covered by your deposit. If repairs exceed the initial 2-hour window, we provide a price estimate for completion. We require client approval before proceeding with advanced repairs.

"No Problem Found" & Declined Repairs

If we cannot confirm a fault after 1 hour of bench time, you can choose 50% store credit or a 25% refund. In some cases, additional info about your overall sound system configuration may be required to help identify the source of the issue. Similar options are available if you decline repairs after receiving an assessment summary.

Beyond Economic Repair

We reserve the right to stop work if a unit is deemed unrepairable due to technical limitations or cost-prohibitive parts sourcing. If a unit remains non-functional after all options are exhausted, we may negotiate a salvage value to retain the unit.

Warranty

All completed repairs include a two-month warranty covering the same direct faults. This includes priority placement in our repair queue. Issues caused by misuse or unrelated faults are not covered. Information regarding your home system setup may be requested to determine the cause of warranty-related issues.

Pickup & Logistics

Every unit leaves with an Equipment Service Report.
Crucial Note: Unrepaired units not picked up within 90 days of notification will be recycled by Sound Heritage.